Last updated: 04/11/2025

The Sub Center – Terms of Use

These Sub Center Terms of Use (the “Terms”) govern your use of our website, www.thesubcenter.co.uk (the “Website”), including in relation to any orders of products or services you request from The Sub Center.

The Website allows you to purchase merchandise and Grading Services, as defined below. The Website is owned and operated by The Sub Center Limited, a company registered in England and Wales with company number 1167586, with its registered address at The Sub Center, 3-5 William Street, Herne Bay, Kent, England CT6 5EW (“The Sub Center”).

These Terms govern your use of the Website and any associated products or services you acquire via the Website.

1. Applicability of these Terms
   1. You may purchase products from our online shop found at https://thesubcenter.co.uk/shop-2/ (the “Shop“). Please see sections 2-7 for provisions which apply to any purchases made via the Shop.
   2. You may also purchase Grading Services (as defined in section 8.1 below) of cards or other collectibles (“Collectibles“) via the Website. Please see sections 8-14 for provisions which apply to any Grading Services.
   3. Sections 15-25 apply to your use of the Website generally, any purchases you make via the Shop, and any Grading Services.

Sections 2–7 are applicable to purchases of products from the Shop

2. Products
   1. The products for sale are set out on the Shop.
   2. If you order a product, you must pay the purchase price and delivery costs using a valid payment method. By placing an order, you agree to pay all applicable fee, taxes and other amounts notified to you.
   3. By selecting a product(s) and a delivery method and clicking ‘Add to Cart’ you are placing an offer to order the product(s). Upon receipt of your order, we will send you an confirmation email. This does not constitute acceptance of your order. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.
3. Delivery
   1. The delivery time will vary depending on the delivery option available and selected by you. This is the date by which your order should be fulfilled but, if your order is delayed for any reason, we will endeavour to deliver your order within an additional reasonable period of time, consistent with your statutory rights as a consumer. You will usually be informed of any delays, where possible.
   2. If, after a failed delivery to you, you do not re-arrange delivery or collect your order from a delivery depot, we may contact you for further instructions and may, subject to providing you with prior notice and excluding circumstances where the we are responsible for the failed delivery, charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may cancel your order and issue you with a refund.
4. Ownership
   1. A product will be your responsibility from the time we deliver your product to the address you gave for delivery. You do not own the product until we have received payment in full of the amounts due to us in respect of your purchase of the product.
   2. Your product may vary slightly from the images on the Website. We take care to ensure that products are displayed accurately, but a device’s display of images and colour may not accurately reflect the products.
   3. If any of the products are made to your measurements or specifications then you are responsible for ensuring that these are correct when making your order.
5. Cancellation of orders by us
   1. Subject to your statutory rights, we may cancel your order before it has been dispatched (and we will refund any amounts paid) if:
      1. the price listed is materially incorrect;
      2. you do not make payment by the due date and fail to do so within a reasonable period of time from a reminder;
      3. you do not provide us with information that is necessary for us to complete your order (e.g. your delivery address); or
      4. you are in material breach of these Terms.

6. Your right to cancel
   1. You may cancel an order for a product unless the product:
      1. is personalised or otherwise made to your specifications; or
      2. has been unsealed following delivery to you.
   2. You have the right to cancel an order for a product (provided it is not an excluded product as set out in section 1) at any time from when your order is confirmed until 14 days after the day on which the product was delivered to you.
   3. You may cancel your order for a product within the cancellation period set out in section 2 above by either:
      1. sending an email to support@thesubcenter.co.uk making a clear statement that you want to cancel your order; or
      2. using this cancellation form.
   4. If you cancel an order and the product is either in transit to you, or has already been delivered to you, you must return the product to us. You must send the product to us no later than 14 days after the day on which you inform us by the methods set out in section 6.3 that you wish to cancel the contract. If you fail to send the product back within this time frame, your cancellation request may be cancelled. You must pay for any delivery costs for returning the product. These costs will vary depending on your location and the size/weight of any products you are returning. The costs will be notified to you before you confirm that you wish to cancel the contract.
   5. Once we receive the product back from you (or, if earlier, you have provided proof that you have sent the product back), you will be eligible for a refund of any payments made by you for the product, including any delivery cost you paid for the product to be delivered from us to you (up to the price of the cheapest delivery option provided by us, so if we offered a standard delivery service at £3.99 but you chose an express service for £6.99, we will only refund £3.99 of your delivery costs).
   6. When we have confirmed receipt of the product in respect of which you have cancelled the product, we will refund you the costs payable pursuant to section 6.5 within 14 days after the day we received the product (or, if the product was not yet in transit to you, from 14 days after the day we received your notification of cancellation pursuant to section 6.3).
7. Faulty or incorrect products
   1. If something is wrong with your product, please email support@thesubcenter.co.uk and notify us of the product, your order number and details of the defect. We will honour our legal duty to provide you with products that are as described to you on the Website and that meet all requirements imposed by law. A summary of your legal rights are set out below. These are subject to certain exceptions.
   2. In the event that your product is not as described, not fit for purpose or is not of satisfactory quality, you are entitled to the following:
      1. up to 30 days: if your product is faulty, you are entitled to a refund;
      2. up to 6 months: if your goods can’t be repaired or replaced, then you are entitled to a refund in most cases; and
      3. up to 6 years: if your products do not last a reasonable length of time you may be entitled to some money back.

Sections 8–14 are applicable to Grading Services

8. Grading Services
   1. We provide an intermediary service to grading services conducted by third party Grading Companies (“Grading Services“) for any Collectibles you wish to be graded.
   2. The Collectibles we accept are set out on the Website and may change from time to time as we introduce new Collectibles and discontinue any Collectibles.
   3. Submissions made for Grading Services can be completed online https://thesubcenter.co.uk/services/. It is your responsibility to select the correct Grading Service, taking into account the details of your Collectibles, their value, the required estimated turnaround and any insurance requirements. The Sub Center is not responsible for any inaccuracies or omissions in your submission. We will process your submission in accordance with the details provided by you to The Sub Center, and we are under no obligation to query or clarify the instructions in any submission.
   4. If, after submitting a submission, you wish to change the Grading Service, we will endeavour to do this for you but, if this is not possible and we are in possession of your Collectibles to you and you will be liable for a return charge which shall be equal to the cost of your initial delivery of the Collectibles to us, any required packing materials and a labour cost of £10 per return.
   5. After submitting your Order (by clicking ‘Place Order’) (as defined in section 8.6.1 below), if your Order is accepted, The Sub Center will send you a confirmation email. At this point, a contract for the Order is created between you and The Sub Center. We may reject Orders if the Grading Service was mispriced by us, if you have not given us all information necessary to fulfil your Order, or if the Grading Service has been mispriced by us.
   6. The standard Grading Service is comprised of the following steps:
      1. selection by you of the third party authentication and grading company (“Grading Company“) which will grade your Collectibles, along with selection of the appropriate Grading Service you require, depending on estimated turnaround time, ungraded value, (final) graded value, order quantity, insurance value and requirements (see section 11 below) and in compliance with any date restrictions (your “Order“);
      2. when purchasing your Order, you must also pay for the return postage costs, which will apply when The Sub Center send back your graded Collectibles to you. The return postage costs will vary depending on, among other things, the specifications of your Order, the level of insurance required and your location but you will be notified of the exact amount prior to completing your Order;
      3. once you have submitted your Order, you must send all the relevant Collectibles to The Sub Center at 3-5 William St, Herne Bay CT6 5EW. We strongly recommend that you send the Collectibles to The Sub Center by tracked Royal Mail delivery (preferably Royal Mail Next Day Special Delivery) and you must also purchase adequate insurance. We strongly recommend that you clearly photograph the front and back of any Collectibles before they are sent to The Sub Center so that you can document the state of your Collectibles when they were sent to The Sub Center. We do not accept any responsibility or liability for any Collectibles from the point that they are sent by you to The Sub Center until the point that The Sub Center has Processed your Collectibles (as set out in section 8.6.4 below). We are not liable for any losses which occur during your Collectibles’ initial journey from you to The Sub Center;
      4. when The Sub Center receives your Collectibles to be graded, The Sub Center will take a photograph in order to document the Collectibles’ arrival status; this documenting process will also be recorded on our video feed (the Collectibles have then been “Processed” and will be marked as “Arrived as Sub Center” on the ‘Status’ section of My Account (My Account > Orders > Status). You will also receive an email confirmation. Please note, if we are required to transfer your Collectibles into the correct holders or packaging (i.e. a clear soft sleeve and semi rigid, without pull tabs or obstructions such as writing or dirt) the Collectibles are not imaged (and therefore not “Processed”) until this process has been carried out, as it your responsibility to provide the Collectibles in the correct state with the correct materials in order for the Collectibles to proceed through the next step of the Grading Services process;
      5. once The Sub Center has processed the arrival of your Collectibles, The Sub Center will package these and send them to the appropriate Grading Company as chosen by you as part of your Order. The Sub Center will ensure that any Collectibles that are stored at The Sub Center’s processing facility before being sent to the relevant Grading Company will be kept safely and securely;
      6. your Collectibles will be sent by The Sub Center to the relevant Grading Company via FedEx;
      7. your Collectibles will be processed and graded by the relevant Grading Company; and
      8. the Grading Company will send the graded Collectibles to The Sub Center;
      9. when The Sub Center receives your Collectibles back from the relevant Grading Company, The Sub Center will process your graded Collectibles and send them back to the address provided when you placed your Order. The Sub Center will return the Collectibles to you via FedEx Next Day or Royal Mail Next Day Special. You, and not The Sub Center, are responsible for any return postage costs over £12 and any collection fees or Saturday guaranteed charges. Insurance costs are additional and are payable by you to The Sub Center (and are calculated at a premium of £10 per £1,000 insured); we will contact you in the event that the value of the parcel exceeds the chosen limit of insurance. and will be quoted to you in respect of each parcel returned.
   7. All Collectibles in any Order must belong to one customer. We do not accept group Orders (i.e. any group of Collectibles which are owned by more than one person).
   8. Please note that if you need to update the address to which graded Collectibles are returned, you must notify support@thesubcenter.co.uk as soon as possible. You cannot rely on updating your address in your personal details on the Website, as this will not change the address for any Orders that have commenced.
   9. It is your responsibility to ensure that any Collectibles you send to The Sub Center are correctly packaged and insured for their journey from you to The Sub Center. The Sub Center accepts no liability in relation to any Collectibles before they have been Processed. The Sub Center is not responsible for any delays which occur as a result of you incorrectly packaging your Collectibles in accordance with our guidelines and instructions.
   10. If you send us the Collectibles relevant to your Order from outside the United Kingdom and The Sub Center incurs a customs charge in relation to such Order, you must pay such customs charge. In some circumstances, we may pay the customs charge and then contact you for payment to The Sub Center of the customs charge. The Sub Center is unable to progress your Order until it any relevant customs charges have been fully paid by you.
   11. Each Grading Service is given an estimated timeframe. Any estimated turnaround times notified to you by us begin to run from the point that the Collectible is processed by the relevant Grading Company, are counted in (US) business days (not calendar days) and do not include any time spent in relation to processing, shipping or customs handling. Grading Companies and third party delivery partners (such as Royal Mail) are third parties contracted by The Sub Center. While The Sub Center will endeavour to ensure that such third parties perform the relevant services by the timescales indicated by such third parties, The Sub Center is unfortunately unable to guarantee that such third parties will comply with any estimated timescales, and The Sub Center cannot be held liable for delays by Grading Companies, so is unable to offer any refunds or cancellation once you have placed your Order.
   12. If your Order contains a requirement of a minimum quantity of Collectibles, you must ensure that you send at least this minimum quantity to The Sub Center for Grading Services.
   13. The ungraded value is calculated by taking the median value of the last three sales of the Collectible on public sales sites, for example (without limitation) eBay, Heritage Auctions, Goldin and Mecari (provided that any sales in the last three sales are not sales which The Sub Center reasonably believes are not genuine sales; The Sub Center may disregard such sales from its calculations).
   14. The graded value is calculated by taking the median value of the last three sales of the Collectible on public sales sites for example (without limitation) eBay, Heritage Auctions, Goldin and Mecari (provided that any sales in the last three sales are not sales which The Sub Center reasonably believes are not genuine sales; The Sub Center may disregard such sales from its calculations).
   15. Some Grading Services require Collectibles to be within a certain date range. If is a date range is specified and your Collectibles fall outside of this date range, The Sub Center will not be able to process these Collectibles for the relevant Grading Service.
   16. In some circumstances (for example holdering errors, incorrect labels, debris inside holders, damage to holders), on receipt of your Collectibles from the relevant Grading Company, we may need to send the relevant Collectible(s) back to the Grading Company for further investigation.
   17. When your items are returned to you from The Sub Center following grading, if your Collectibles are in excess of any weight requirements set by Royal Mail Services (currently 20kg for domestic shipping), the Collectibles will need to be sent via Fedex Next Day Service. The Fedex Next Day Service costs £10 and, in addition, you will be liable for an insurance payment of 1% of the total insured value of the Collectibles.
   18. If your return address for your Collectibles is outside of the United Kingdom:
       1. shipping will be arranged via Fedex Next Day or Royal Mail International. The costs will vary based on the country of the return address and the level of insurance required;
       2. providing you have disclosed your Collectibles as a “temporary export” when sending them to The Sub Center initially, we are able to return the Collectibles to you via Fedex International Priority (exact costs will be notified to you at the time, but this is usually charged between £30-£100 per shipment (depending on size, value and destination) in addition to an insurance charge of 1% of declared value and, if relevant, a customs handling charge of approximately £21);
       3. international shipments of Collectibles that are returned to customers do not carry any level of insurance by the relevant courier. Instead, individual insurance must be arranged by you for an additional cost. The responsibility to arrange such insurance sits with the customer and The Sub Center cannot be held responsible or liable for international return insurance.
   19. If you cancel an Order after your Collectibles have been sent to The Sub Center but before they have been sent by The Sub Center to the Grading Company, the Order will be subject to a handling fee of £10, and the customer must pay for the return postage of the Collectibles, the transit of which must be properly insured by the customer.
   20. You may not cancel or amend an Order once your Collectibles have been sent by The Sub Center to the Grading Company.
   21. If any Collectibles are with The Sub Center and unclaimed or not paid for (including in respect of their return shipping) we will notify you that we may, from the date being 6 months after we notify you that the Collectibles are unclaimed or have not been paid for, sell or dispose of such Collectibles.
   22. Cello packs: if you require any Collectibles to be graded in its clear cello packaging that was supplied by the manufacturer, you must order a ‘PSA pack’ Grading Service. If you fail to order a PSA Pack Grading Service when submitting Collectibles to be graded in clear cello packaging, we will without approval remove any Collectibles from their cello wrap in order to prepare them for the relevant Grading Service. The Sub Center is not liable for any cello cards which are sent to The Sub Center sealed because such packaging does not allow us to inspect the Collectibles for damages prior to removal from the packaging (as the back of the Collectible is obscured by the inserts). Any inserts included within the cello packaging will not be returned and The Sub Center may dispose of them. If you require an insert to be graded, you must place an order for two Collectibles to be graded (as the insert is subject to an additional grading fee). If you fail to select the appropriate number of grading fees to account for any inserts, we reserve the right to consider that you do not require this service and we may dispose of any such inserts.
   23. We send Collectibles to you once they have been graded on an Order by Order basis and, if your Order is for two or more service levels, we may send Collectibles to you in service level batches. Therefore, if you submit Collectibles in two Orders, you will receive the Collectibles in these Orders separately and will be liable for the return postage costs.
   24. Where you choose Grading Services from different Grading Companies, the Grading Services may complete at different times. In such cases, we may send your Collectibles to you in separate parcels, per service level. We will notify you of any additional delivery costs and, if you disagree, we can wait until your entire set of Collectibles has been returned to The Sub Center by the relevant Grading Companies and send you your Collectibles in one package and you will be charged the returned delivery fee you paid when submitting your Order.
   25. In the unlikely event that The Sub Center sends Collectibles to you that you do not own, you must notify The Sub Center immediately at support@thesubcenter.co.uk and follow our instructions to return these to The Sub Center as soon as possible. You are not permitted to dispose or sell such Collectibles, and The Sub Center reserves the right to take legal action against you should this occur.
   26. Reholder service: if you submit any Collectibles for a reholder service, you must ensure that the holder is free of damage to ensure the grade remains constant. When removed by the Grading Company from the holder during the reholder service, should any damages occur as a result of the Grading Company’s handling, then a value difference between the original grade and new grade will be refunded to you. Should the holder you submit the Collectible in have any damage the Grading Company reserves the right to refuse to reholder or issue the Collectible with a lower grade than originally stated. If the Grading Company deems your Collectible to be a lower grade than indicated by you, or if the Grading Company refuses to reholder your Collectible for any valid reason, you will still be charged for the Grading Company reholder service. If you remove a Collectible from a PSA hodler, this will result in the voiding of the PSA grading guarantee.
   27. PSA holder removal service: where The Sub Center performs a holder removal service for you (under which it removes the holder from a Collectible), any guarantees in relation to such Collectibles given by PSA become void upon holder removal. Holder removal may also result in a grading decrease, for example if a flaw or issue with a Collectible is only identifiable after removal of the holder. The Sub Center is not liable for any decrease in grading.
   28. Sealed Collectibles: where sealed Collectibles (including but not limited to cello packs, booster packs and video games) are included in an Order, there is a possibility that this will be unsealed by the US Customs department. We have instructed the US Customs department to return any items to us unsealed rather than open them, but we cannot guarantee that the US Customs department will enforce its rights to open packages. In the event that the US Customs department opens a sealed Collectible, we do not accept any liability in the event that the opening devalues the Collectible.
   29. Sequential Grading: while some Grading Companies may provide sequential grading, we are unable to guarantee that this will occur if requested in your Order. No sequential grading is conducted by Becketts. In order to give your Collectibles the best chance of being sequentially graded by a Grading Company other than Becketts (if desired), you must:
       1. pack your Collectibles in the order that you wish them to be Graded;
       2. pack your Collectibles in the correct sleeves and semi-rigids; and
       3. add a clear, prominent note in your parcel which states “Please grade sequentially”.
   30. If you wish for your Collectibles to be sequentially graded and you have complied with the conditions above, The Sub Center will endeavour to procure that the Grading Company grades the Collectibles sequentially, but please note that sequential grading is not something that any Grading Company guarantees, so The Sub Center cannot be liable for any failures by the Grading Company to sequentially grade and you will not be entitled to any refunds in relation to any associated Order. The Sub Center does not give any compensation or refunds in the event that the Collectibles that you submit are sequentially graded are not sequentially graded, or are sequentially graded in an incorrect order.
   31. Grade results or certificate numbers: The Sub Center does not provide grade results or certificate numbers to you in any circumstances; these are issued by the relevant Grading Company.
   32. Metal cards: Beckett do not accept metal finish cards for grading.
9. Valuations
   1. Where we value your Collectibles, this will be calculated as follows:
      1. if the Collectible has been sold an appropriate number of times on the open market, the value of your Collectible will be determined by the average recent sale price that your Collectible achieved on the general market (and if this value exceeds the maximum value of the Grading Service level chosen by you, your Collectible will be valued at the maximum value allowable by the Grading Service you have chosen);
      2. if there is not enough open market sales data to give a reasonable valuation (or if there is not any open market sales data available) and the Collectible is available at a retail price, we will declare the value of the relevant Collectible to be the lowest available retail price; and
      3. when valuing autographs, we will calculate the value of the autograph using the fees charged by the signer at the current or last known signing events.

10. Charges
    1. When your Order has been confirmed by The Sub Center, we will take payment of your grading fees as chosen by you in your Order, along with any applicable return shipping costs (i.e. the costs of The Sub Center sending the graded Collectibles back to you).
    2. You are liable for any insurance costs as set out in section 11
    3. We recommend that you send any Collectibles to us in semi rigid card holders and in a clear, loose fit penny sleeve. We accept Collectibles which are provided to us in other ways (for example in ‘top loaders’, ‘ETB sleeves’ or in a company’s graded holder), however should we be required to change your card’s holder or packaging in order to comply with any requirements stipulated to us by a relevant Grading Company, we reserve the right to charge an extra 45p per card for regular size semi-rigids and £2 per card for jump semi-rigids. We also reserve the right to charge £2 per box topper semi rigid if required. These costs will be added to your Order upon selection. We strongly advise that you do not send any Collectibles in ‘perfect fit’ sleeves as we are unable to submit any Collectibles in perfect fit sleeves to any Grading Companies and, in any event, perfect fit sleeves can cause damage to your Collectibles.
    4. In the event that an exchange rate fluctuation occurs such that the monies The Sub Center pays to Grading Companies or third party delivery companies increases, The Sub Center reserves the right to charge this extra cost on to your Order. We will notify you in advance of any such charges, and you may cancel the Order if you do not wish to proceed.
    5. If you select PSA as your Grading Company, it is possible that PSA may charge additional costs based on your Collectible’s final graded value. This increase in cost will be less than any unexpected increase in final graded value. The Sub Center requires payment of any such costs by you within 10 days of notification.
    6. Non grading due to defects: in the event that a Collectible you submit is defective (and therefore cannot be graded by the Grading Company), you will still be charged for the Grading Service given that the Grading Company will have processed and assessed your Collectible. Examples of defects include but are not limited to questionable authenticity, evidence of restoration, evidence of recolouration. For further details, please see PSA: https://www.psacard.com/termsandconditions, CGC: https://www.cgccards.com/legal/terms-of-use/.

11. Insurance
    1. Insurance on your Collectibles will vary depending on the Grading Service chosen by you and on the stage that your Collectibles are at in the Grading Service process. Specifically, insurance is relevant to the following events:
       1. Initial Insurance: the insurance which applies to the Collectibles’ courier journey from you to The Sub Center. You must arrange and pay for this insurance;
       2. The Sub Center Insurance: the insurance which applies to the period from which The Sub Center processes your Collectibles until the time at which it sends the Collectibles to the relevant Grading Company. The Sub Center will arrange and pay for this insurance;
       3. The Sub Center to the Grading Company Insurance: the insurance which applies from the point that The Sub Center sends your Collectibles to the Grading Company until they are received by the Grading Company. The Sub Center will arrange and pay for this insurance;
       4. The Grading Company Insurance: the insurance which applies from the point the Collectibles have been received by the Grading Company until the point at which the Grading Company sends the Collectibles back to The Sub Center. The Sub Center will arrange and pay for this insurance.
       5. The Grading Company to The Sub Center Insurance: the insurance which applies from the point the Collectibles’ are sent back to The Sub Center by the Grading Company until the Collectibles are processed by The Sub Center. The Sub Center will arrange and pay for this insurance;
       6. The Sub Center Insurance: the insurance which applies once the Collectibles have been received by The Sub Center. The Sub Center will arrange and pay for this insurance,
       7. The Return Insurance: the insurance which applies from the point that the Collectibles are sent by The Sub Center to you until they are receive by you. If returns are via Royal Mail, the Royal Mail will arrange this insurance and you are liable for these costs. If returns are via FedEx, The Sub Center will arrange this at your request and you are liable for these costs.
    2. You are responsible for arranging and paying for the Initial Insurance. Your Order does not contain any insurance for the period during which your Collectibles are sent to The Sub Center. The Sub Center does not accept any responsibility or liability for your Collectibles until it has Processed such Collectibles.
    3. From the point your Collectibles have been Processed and until they are sent by The Sub Center to the relevant Grading Company, they are subject to The Sub Center Insurance. Your Collectibles will be insured up to the declared value chosen in your Order. The payment for this insurance is included within your Order payment.
    4. From the point your Collectibles are sent from The Sub Center to the Grading Company until they are received by the Grading Company, The Sub Center to Grading Company Insurance applies to your Collectibles. Your Collectibles are insured during this period to the lesser of: (a) the median value of the last three sales of the Collectible on public sales sites for example (without limitation) eBay, Heritage Auctions, Goldin and Mecari (provided that any sales in the last three sales are not sales which The Sub Center reasonably believes are not genuine sales; The Sub Center may disregard such sales from its calculations); or (b) the maximum declared value of the Grading Service under which you submitted your Collectibles. This payment for this insurance is included within your Order payment (but you may be liable for any additional payments for TAG and WATA service, which will be notified to you).
    5. From the point your Collectibles have been received by the relevant Grading Company until they are sent back to The Sub Center by the Grading Company, the Grading Company Insurance will apply. Your Collectibles will be insured to the lesser of: (i) the ungraded declared value chosen by you when submitting your Order; and (ii) the maximum of the relevant tier’s value. The payment for this insurance is included within your Order payment.
    6. From the point your Collectibles are sent from the Grading Company back to The Sub Center until they are processed by The Sub Center (i.e. unpackaged, quality checked and repackaged), the Grading Company to The Sub Center insurance applies to your Collectibles. Your Collectibles are insured during this period to the lesser of: (a) the ungraded declared value chosen by you when submitting your Order; and (b) the median value of the last three sales of the Collectible on public sales sites (for example (without limitation) eBay, Heritage Auctions, Goldin and Mecari) (provided that any sales in the last three sales are not sales which The Sub Center reasonably believes are not genuine sales; The Sub Center may disregard such sales from its calculations). The payment for this insurance is included within your Order payment.
    7. From the point your Collectibles are Processed by The Sub Center until the Collectibles are sent to you by The Sub Center, The Sub Center Insurance applies to your Collectibles. Your Collectibles will be insured to the declared ungraded value chosen in your Order. The payment for this insurance is included within your Order payment.
    8. From the point your Collectibles are sent to you by The Sub Center, your Collectibles are subject to The Return Insurance. This insurance must be selected and paid for you by you when submitting your original Order. The available options and limits will be shown to you on the Website prior to ordering.
    9. You must ensure that any insurance limits you choose are accurate. You bear sole responsibility for the valuation of your Collectibles, and The Sub Center cannot accept any responsibility for the value of the Collectibles over the insured value.
12. Damages

1. The Sub Center does not notify you of any damage on the Collectibles which are present on the Collectibles at the point they are first delivered to The Sub Center.
2. In the unlikely event that your Collectibles are lost, irreparably damaged or destroyed, we will refund all fees paid by you in relation to the Order. We will not be liable for any additional amounts claimed such as graded value.
3. While we, our Grading Companies and third party delivery providers take every effort to keep the Collectibles safe and free from damage so that they are returned to you in the same condition as when you sent such Collectibles to The Sub Center, we cannot guarantee that damage will not occur to your Collectibles either by The Sub Center, our Grading Companies or our third party delivery providers given that the Collectibles need to unpacked, documented, posted, graded and re-cased as part of the Grading Service.
4. If you believe that your Collectibles have been damaged (for example they are defected, damaged, slipped or incorrect labels, debris in the holder) between the point that they were Processed by The Sub Center and their delivery back to you following the Grading Service, you must:
   1. notify The Sub Center customer support by sending all relevant photos as soon as possible at support@thesubcenter.co.uk;
   2. if the damage claim is approved by The Sub Center, you will be able to submit your issues on our website. You must do this as soon as possible after our notification that we have approved your damage claim via this link by clicking on the relevant Grading Company: https://thesubcenter.co.uk/issue/. You must include clear images of the front and back of the holder, your order number in the relevant form and include any other relevant details; and
   3. submit the complaint within the required reporting timelines. The Grading Companies have timelines by which they need to receive damage claims and, if you submit a damage claim to us after this period, we cannot be held liable for the Grading Company’s inaction. Current timelines in which a damage issue must be reported by The Sub Center to a Grading Company is 5 days for PSA, WATA and Beckett, and 7 days for Tag and CGC. You must send your damage notification to the Sub Center and submit your issue form in adequate time for The Sub Center to comply with the timing requirements imposed on it by the relevant Grading Company.
5. We will undertake a damage investigation in respect of any Collectibles you believe have been damaged. You will be required to return the Collectibles that you believe have been damaged to us. You must pay for any return costs and, if your claim for damage is upheld, we will reimburse such costs to you provided they are reasonable. We may be required to send the Collectibles to the relevant Grading Company for them to conduct their own damage assessment. The time in which this process will occur may vary given the nature of the damage and the need for us or our Grading Partners to review any photographs or CCTV footage, conduct staff interviews and conclude the matter. When sending any damaged Collectibles back to The Sub Center, you must ensure that the Collectibles are kept in any existing holder.
6. If we determine that the Collectibles have been damaged between the point that they were Processed by The Sub Center and their delivery back to you, we will give you a refund that reasonably reflects the loss in value caused to the relevant Collectibles by us, our Grading Companies or our third party delivery providers.
7. We do not consider minor cosmetic issues on holders as ‘damage’ to any of your Collectibles.

13. Cross grading services
    1. The Sub Center offers cross grading services for CGC, PSA and Beckett graded Collectibles. This means that you may be able to submit a Collectible that has already been graded with another Grading Company so that they can also grade the Collectible. Please note that a Grading Company that is cross grading any Collectibles is entitled to give a rating at their discretion; this may be higher or lower than the grading given by the initial Grading Company.
    2. PSA, Beckett and CGC reserve the right to issue a Collectible a lower grade in the event that, when a holder is opened during a cross grade and a defect is found (that could not be seen while the Collectible is situated within the original holder). Where this situation occurs, any minimum grade requirements cannot be honoured and the Collectible will be assigned a new grade on the Grading Company’s findings once the Collectible has been removed from its original holder.
    3. The Sub Center does not accept any responsibility for Collectibles submitted for cross grading where the Grading Company does not identify any defects such as alterations or non-genuine cards.
    4. You will be charged in relation to any Collectible which is submitted for cross grading, whether the cross grading is successful or not.
14. Cleaning services
    1. We provide cleaning services for your cards at an extra cost as set out when you purchase your Order.
    2. Any claims for damage from our cleaning services must be supported with clear images of the front and back of your Collectible, placed on a black background without any protective sleeve or holder. The condition of the Collectible must be documented by you before submission of the Collectible to The Sub Center.
    3. For cleaning services, Collectibles must be from 1995 onwards and made with a vinyl, gloss or plastic coating. We cannot offer our cleaning services for cards with a paper coating.
    4. Whilst we endeavour to remove evidence of mould, ink or age related markings, this is not guaranteed due to our use of a non-chemical process. You Collectibles shall not be deemed to be altered as a result of any cleaning process by The Sub Center and, should a Grading Company consider otherwise, The Sub Center is not liable as The Sub Center does not use any substance based products.

Sections 15–25 are applicable to your use of the Website, any purchases you make via the Shop, and any Grading Services

15. Damaged products or Collectibles
    1. In the event that any products or Collectibles you receive from us are damaged at the point of delivery to you, we request that you immediately take a photograph of such damage so that the state of the product/Collectible at the point of delivery to you can be documented.
    2. In the event that any Collectibles that are to be returned to you have been damaged at any point between Processing and The Sub Center sending the Collectibles back to you, The Sub Center will pay you an amount equal to the posting cost you incurred when initially sending the Collectibles to us.
16. Changes to these Terms and our products/Grading Services
    1. We can always change our Website, products or Grading Services:
       1. to reflect changes in relevant laws and regulatory requirements;
       2. to add new products and Grading Services; and
       3. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.
    2. If we make a change that materially changes the Website or the products or Grading Services we offer, we’ll notify you and you can then contact our customer service team at support@thesubcenter.co.uk to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received.
    3. We can stop providing the Website, a product or a Grading Service. We let you know at least four weeks in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
17. Termination
    1. We can end our contract with you for a service and claim any compensation due to us if:
       1. you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due; and
       2. you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide your Order or the selected Grading Service, for example your address, contact details or Collectibles.

18. Limitation of liability
    1. We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:
       1. unexpected, i.e. it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
       2. caused by a delaying event outside our control. As long as we have taken the steps set out in the section, we’re not responsible for delays outside our control;
       3. avoidable, i.e. something you could have avoided by taking reasonable action, including following our reasonable instructions; or
       4. for loss of earnings.
    2. To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and/or Grading Service and all claims for loss of profit or indirect or consequential loss are wholly excluded.
19. Confidentiality

You agree to keep any account details, contact details, passwords, and payment details safe and confidential.

20. Your personal data

How we use any personal data you give us is set out in our Privacy Policy.

21. Disputes
    1. Our customer service team (support@thesubcenter.co.uk) will do their best to resolve any problems you have with us or our products or Grading Services.
    2. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
22. Assignment

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. If you’re unhappy with the transfer you can contact our customer service team (support@thesubcenter.co.uk) to end the contract within one week of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.

23. Third party rights

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

24. Severability

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

25. No waiver

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

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